THESE TERMS AND CONDITIONS MAY BE MODIFIED AT ANY TIME WITH OUT PRIOR NOTICE. For all product info, go to http:/// PRODUCT WARRANTY Advantage Cabinet Doors warrants all manufactured products for one year from date of shipment. This warranty is good for the construction of all products manufactured by Advantage Cabinet Doors with the following exceptions: Doors over 20″ wide and 45″ in height and slab drawer fronts over 30″ in width and 12″ in height are not guaranteed against warpage. Doors less than 20″ wide and 45″ in height and slab drawer fronts less than 30″ in width and 12″ in height are warranted against warpage of more .25″. Flat panel and frame only doors less than 20″ wide and less than 40″ are warranted against warpage of more than .25″. Advantage Cabinet Doors is not liable for damages caused by improper handling or storage. This warranty does not cover any problems related to customer neglect including, but not limited to: storing of unfinished product over an extended time, customer unavailable when product delivered (i.e. left outside per customer instructions) and inadequate surface prep (including sanding). All shortages, incorrect sizes and damage due to shipping must be reported within 5 working days of shipment/ pickup date. MITERED DOORS Mitered doors allow a .10 tolerance gap on the inside bead. Mitered products are not warranted against joint failure that occurs as a result of exposure to high humidity or excessive moisture. FINISHED PRODUCTS Advantage Cabinet Doors’ finished products carry a one year warranty against blistering, peeling and cracking. Since most finishes tend to exhibit slight changes in color over time, natural discoloration is not covered by the warranty. Advantage Cabinet Doors is not responsible for color match or damages when finish is applied by the customer. Several wood species, Cherry in particular, exhibit a tendency to naturally darken with age due to oxidation. Advantage Cabinet Doors is not liable for this change in appearance whether the product was provided in a finished or unfinished state. Due to the fact that veneer will absorb stain differently than solid wood, the center panel of veneered panel doors and plywood are not guaranteed to match solid wood framing on the same door. Doors constructed from paint grade materials or any doors that have been either painted by us or you are NOT warranted against cracks in the framing joints or visible glue lines in solid wood panels caused by natural expansion or contraction of raised panels. This is why we always recommend an engineered board such as High Density MDF for any paint grade panel because it will look good for much longer than a solid wood panel (No glue lines or shrinkage/expansion will occur) on any MDF panels when they have been painted. PRODUCT REPLACEMENT This warranty covers replacement of the products only. Shipping costs are NOT included with this warranty. Advantage Cabinet Doors will assume no responsibility for damage due to customer error or neglect. Additional material costs, labor, installation costs and/or travel costs, as well as related expenditures are not covered by this warranty. WOOD CHARACTERISTICS Characteristics that are naturally occurring within the wood that fall within Advantage Cabinet Doors’ specifications are not considered to be defects. This may include mineral deposits, sap, burls, pin knots, gum pockets, etc. Please correctly choose the ‘grade’ of wood that you wish your order to be made from. Please refer to our specie & grading information standards for a detailed explanation of how to choose the correct specie and grade of wood for your project. FINISHING REQUIREMENTS & PRODUCT STORAGE All un-finished solid wood or ply-wood products that are purchased from Advantage Cabinet Doors must be finished (painted or stained) within a two (2) week time frame after receiving the product. Additionally, products must NOT be stored in the garage or outdoors in any form or fashion. All wood products must be stored in a climate controlled environment (between 60° – 80° F); preferably somewhere in-doors while they are awaiting either paint or stain. You are required to follow these guidelines or your product warranty will be considered null and void. This document last modified: July 4, 2012 LEAD TIMES & RUSH ORDERS PRODUCT LEAD TIMES Our lead-times on mortise and tenon doors and standard unfinished products are typically completed within 7-10 working days of the original order. Finished products are typically completed in no more than 12-14 working days of the original order. Specialty products such as mitered or applied molding doors, alterations to standard designs and volume orders may require additional time. Please contact your customer service representative for lead-time information on these products. Lead-times are based on normal business days, excluding weekends, company holidays and closure due to acts of God. Quoted lead-times are simply a guideline and are not guaranteed, as factors such as order volume, material availability and capacity constraints which can impact total lead-time. Please review your order acknowledgement for your actual lead-time. Orders received prior to 9:00 a.m. CST will be submitted to production that same day and their lead-time will begin at that time. Orders submitted after 9:00 a.m. CST will have their lead-time begin on the following day. RUSH ORDERS Our rush order program is designed to assist our customers in urgent situations where product is needed to complete a job. We currently have the following rush order program available to you: Standard Rush Order: Orders will typically ship in half of the products’ normal lead-time, although this is dependent upon order size, product type, and complexity. Please consult with your customer service representative for all relevant up-charges associated with rushed orders. Finished products may be rushed also. To calculate your expedited lead-time, add one week to the unfinished products expedited lead-time that you have selected. Expedited charges are applied prior to any shipping, handling or taxation charges that apply. Note: Advantage Cabinet Doors reserves the right to increase or decrease its standard rush order charges without prior notice and as it deems necessary. The rush order program is NOT guaranteed available to you. Depending on our current work-load volume and staffing requirements the rush order program may or may not be available at the time of your request. Please refer to the table below for a better explanation of our product lead times. Doors & Drawer Fronts – Unfinished Standard Doors & Drawer Fronts 7 – 10 days Mitered Doors & Drawer Fronts 12 – 14 days Modified Door Styles, Applied Molding, etc. 15 + days MDF Doors & Drawer Fronts 7 – 10 days Specialty Doors, Large End Panels, Wainscot Panels 12 – 14 days Standard Finishes Normal lead times + 5 days Complex finishes (Glazing, Distressing, etc.) Normal lead times + 7 days Drawer Boxes – Finished 12 – 14 days Drawer Boxes – Unfinished 7 – 10 days Moldings 10 days Veneer – Unfinished 10 days Veneer – Finished 14 days Corbels, table legs, etc. 14 days Hardware (Knobs, Pulls, etc.) * 5 – 7 days * Note: Some hardware can have really long lead times while many others have very short lead times. Please inquire with your customer service representative today regarding the different lead times on various brands of cabinetry hardware. This document last modified: July 3, 2012 SHIPPING AND HANDLING SHIPPING METHODS All of our products are shipped F.O.B. West Point, MS with all of the freight charges shown on your invoice. Advantage Cabinet Doors uses several different carriers to ship our product. FedEx (Ground & Freight), AAA, R&L, etc., are some of the carriers that we use on a daily basis. We base our decision to ship on a particular carrier based on the following: Size of order: Small orders will typically be shipped FedEx ground to ensure the most cost-effective means possible. Large pieces or large orders will ship common carrier (E.g. LTL such as FedEx Freight) due to size limitations of FedEx ground and other smaller couriers. Service: Carriers who provide the shortest standard delivery lead-time to your market. Reliability: Carriers who provide good service throughout the delivery process and do not damage our products when delivering them to you. Actually some of the more “well-known” carriers damage products more often than some of the smaller ones. Availability: Certain carriers do not provide services such as residential/rural delivery. Customer Request: If you have a preferred carrier (Some of our customers like to pick-up their orders from a particular distribution center), please let us know and we will try to accommodate you in any way possible. HANDLING & PACKAGING Advantage Cabinet Doors will decide the best possible way to ship each customer order. We will package each order in the best way to ensure damage free shipments. We have a variety of different packaging methods available to us and can adapt to almost any situation. Packaging methods are subject to modification as warranted by market improvements and changes in material costs. In general one of the following two methods will be used to ship your order: Standard Orders: Any order that weighs less than 100lbs will be shipped ground in a custom made wooden box. Each box is custom made per each order to ensure that each of your cabinet doors will maintain a tight fit and remain damage free during shipment. Wooden boxes may seem cumbersome and unattractive, however, after years of experience with different shipping companies we have found that this is the most trouble free, worry free method of shipping small orders. Inquire with customer service regarding packaging fees. Palletized Orders: Any order that weighs over 100lbs will be shipped LTL and will be packaged on a pallet with specific wrapping methods (including microfilm, cardboard, cardboard boxing material, and pallet straps) to ensure that your order’s contents can be loaded and unloaded from the trucks safely at each of the trucking terminals. Inquire with customer service regarding packaging fees. Small Orders Note: A minimum service charge of $5 will be applied to any order that is either less than three (3) pieces or under $50. This small service fee will assist us in offsetting the handling and packaging costs that are associated with shipping your order. Unfinished product will not typically be wrapped in microfilm packaging unless this is requested at the time of order. However, finished (painted or stained) orders will be wrapped in microfilm, each door and drawer front individually before they are packaged to be shipped. Please inquire with your customer service representative about handling fees to cover packaging costs of finished products. CUSTOMER PICK-UP All unfinished customer pick-up orders must be inspected, approved, and signed for before departure. Advantage Cabinet Doors will not be responsiblefor damages not noted at this time. All customer pick-up orders must be scheduled at least 4 hours in advance of actual pick-up time. This is necessary in order to provide the best possible service to our customers. Customers picking up their own orders are asked to do so within three days of the promised completion date. Orders not picked up within three days may be shipped at Advantage Cabinet Doors’ discretion and freight will be charged to your credit card and/or credit account accordingly. This document last modified: June 30, 2012 THESE TERMS AND CONDITIONS MAY BE MODIFIED AT ANY TIME WITH OUT PRIOR NOTICE.